ONLINE SHOPPING HELP

HOW TO CONTACT CUSTOMER SERVICE

844-25-WALLS (844-259-2557) or support@walls.com

Customer Service can assist you with garment inquiries and order information. Hours of operation are Mon - Fri (except national holidays),

7:00 am to 5:00 pm Central Time. When calling Walls about an order, please have your customer number and order number available. These were emailed to you following your order.

If you are emailing Walls about an order, please remember to include your customer number and order number in your message.

If you are inquiring about the status of a shipment, please refer to the email we sent to you that includes a tracking number. Please note that tracking status is not available for US Postal Service shipments.

CHANGING OR CANCELLING YOUR ORDER

After you click Submit on the "Secure Checkout" page, your order begins processing immediately and it cannot be canceled or changed. If you have changed your mind about the order and it is too late to cancel or change, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy. Please contact us immediately at 844-25-WALLS (844-259-2557) with any other questions.

PAYMENT METHOD 

We accept Mastercard, Visa, American Express, and Discover.

We are unable to process any credit card issued or billed outside of the U.S.

If you pay by credit or ATM/debit/check card, the payment amount is authorized and held by your financial institution at the time you place your order and your account is actually charged when your order ships. The authorization will hold funds until released by your financial institution.

Your order may be held due to credit card authentication.

SPECIALS & CLOSEOUTS

To serve you better, Walls continuously fine-tunes its merchandise assortments. If you don't see a particular item you want, we may carry it later, so please check with us again. We are unable to honor previous sale prices or promotions when you place your new order.

RETURNS

SATISFACTION GUARANTEED. Since 1930s, Walls quality has been built into every product. We will gladly replace a Walls® garment or refund your money (with original retailer's receipt) if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 844-25-WALLS .

For faster service, please place your reorder online and return your unwanted product for a refund.

Walls is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed.

For items purchased by Credit Card, or ATM/debit check card, please note that your card will be credited for the item returned.

Please enclose the returns form (or original packing slip) that was sent with your order

Please ship the item prepaid via UPS or Parcel Post Insured to:

Workwear Outfitters Distribution Center

Attn: eComm Returns

4000 Hwy 51 North, Suite A

Covington, TN 38019

Keep your tracking number in the unlikely event that your package is lost in transit

We are not responsible for any returned packages until received at our facility

Any order may be delayed pending credit card verification and authorization. In that event, Walls will not be responsible for any expedited freight charges.

Your credit card will be credited once we receive your goods. If you paid by check or money order, a refund check will be sent back to you.

Damaged Or Defective Items

If you receive a damaged or defective item, call Customer Service immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call Customer Service for help.

DISCOUNTS

From time to time Walls offers discounts on merchandise. Discounts are nontransferable. The discount offer is not valid for price adjustments on prior purchases or in conjunction with other percent-off offers. The discount offer is also not valid on purchases of gift cards. Discounts exclude shipping and sales tax.

PROMOTIONS

All promotions start and end according to Central Standard Time.

Promotion codes cannot be combined.

Promotional offers may be modified or terminated at any time without notice.

SECURITY

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.